At Royal Holiday Club, we are committed to providing excellent service for you and your family. With this in mind, we work hard every day to improve ourselves and ensure all our guests the best experience possible. We are deeply grateful for the trust our members place in us to help them create memorable vacation moments. Although we strive to provide the best experiences, we do occasionally receive complaints. It’s important for you to know that at Royal Holiday Club, we take all complaints very seriously, and we are committed to listening and improving every day.
KNOWING HOW TO LISTEN
We welcome feedback from all members. Whether it’s positive or negative, constructive criticism helps us improve our services and grow as a Vacation Club. We pay attention to every detail, from the smallest inconveniences to the most significant concerns, with the goal of identifying Complaints with Royal Holiday Club and areas where we need to improve.
LEARNING AND RESPONDING
We believe that every experience offers a learning opportunity, so we approach every comment, feedback, or concern with that mindset. We understand the importance of providing fast, efficient service focused on problem-solving. This is why we’ve implemented new services to streamline customer service and problem resolution, making them faster and more personalized. We also ensure that our customers receive appropriate follow-up. Our team works diligently every day to ensure that each interaction is a positive experience and that feedback and observations are directed to the relevant department for quick resolution.
LET’S KEEP IMPROVING OURSELVES
One of our main goals at Royal Holiday is continuous growth and improvement to make our services exceptional. Based on the complaints and feedback we’ve received, we have developed a new action plan. It includes periodic maintenance and renovations at our resorts, ongoing personnel training at our hotels. All of this is to ensure you have the best vacation of your life.
An example of this action plan is the Royal Holiday Rewards loyalty program, which elevates your vacation experience to the next level.
We firmly believe that these improvements to our facilities and services will provide a more satisfying vacation experience for our members. We sincerely regret if any of your experiences have not met your expectations, but we greatly appreciate your help in driving our improvement.
THANK YOU FOR YOUR PATIENCE
We are extremely grateful for your patience and commitment as we work on implementing our new programs. For us, you, the member, are the most important priority, and we want to provide the service you deserve. Our relationship is built on trust, and we understand that this goes both ways. We strive to address complaints as quickly as possible to avoid any discomfort or frustration, because we value your time and trust.
COMMUNICATION IS KEY
We encourage constant and open communication with us. We are always open to comments that can help us do a better job and continue to improve. You are the driving force behind our continuous improvement, and we value the time you’ve spent with us. We are committed to providing the best service and creating incredible experiences.
Thank you for your support!